Resume | Max Mikles

Max Mikles


mikles.max@gmail.com
www.linkedin.com/in/max-mikles
max@themiklesprojects.com

Hi, my name is Max Mikles. Specializing in user interfaces, I support and design Windows desktop applications and utilities, coding software in C#, VB, C++, and building forms with Adobe LiveCycle.
I have a reputation as a talented support engineer with strong technical ability and creativity, following through with customers to assure, and ensure, their satisfaction.

Work Experience


2020 - Present

The Mikles Projects

Consultant | Contractor

Assist community members with social network via Zoom, Google Hangout, and Google Meet during COVID-19 shelter-in-place. Update and modify software and documentation per request, as needed. Support client websites.


2017 - 2020

R & D Technical Services, Inc.

Contractor

Software QA Engineer

Review software bug and feature requests, designing and performing hands-on tests of new software modifications directly on the micro-lithography steppers used primarily for the Advanced Packaging semiconductor market.

Document Control Technician

Assisting Document Control in instituting new SAP protocols and SAP record keeping.

ERP Conversion Subject Matter Expert (SME)

Technical Support and Field Service SME tor ManMan to SAP conversion. Trained 100+ Field Service and Technical Support engineers both domestic and foreign via a series of interactive WebEx sessions, recording videos, and designing test scenarios for hands-on training.


2015 - 2017

The Mikles Projects

Consultant | Contractor

Update and modify software and documentation per request, as needed. Evaluate and support CNC networking software. Support client websites. Perform an assortment of fix-it projects for clients.


1996 - 2015

Ultratech

Applications Engineer | Customer Support Specialist

I have 19+ years of customer software support and software development expertise.

Primary author for presentation and poster for the SPIE conference on Photomask Technology 8-12 September 2003, Monterey, CA USA. Title: Defect printability for high-exposure advanced packaging applications


prior to 1996

Photronics | Hoya Micromask

Job Planner | Engineering | Sales Support

Analyzed customer orders for job setup and e-beam utilization.

Education

University of Arizona

BS Business Administration
General Business

Condie College, CA

AS Computer Science

Foothill College, CA

Continuing Education

Other

HTML5 & CSS

Skills

Programming: C#.net, VB.net, C++, and Adobe LiveCycle forms

Tools: VTK, Microsoft Visual Studio, NSB AppStudio, Microsoft Office