Hi, my name is Max Mikles. Specializing in user interfaces, I support and design Windows desktop applications and utilities, coding software in C#, VB, C++, and building forms with Adobe LiveCycle.
I have a reputation as a talented support engineer with strong technical ability and creativity, following through with customers to assure, and ensure, their satisfaction.
Assist community members with social network via Zoom, Google Hangout, and Google Meet during COVID-19 shelter-in-place. Update and modify software and documentation per request, as needed. Support client websites.
Review software bug and feature requests, designing and performing hands-on tests of new software modifications directly on the micro-lithography steppers used primarily for the Advanced Packaging semiconductor market.
Assisting Document Control in instituting new SAP protocols and SAP record keeping.
Technical Support and Field Service SME tor ManMan to SAP conversion. Trained 100+ Field Service and Technical Support engineers both domestic and foreign via a series of interactive WebEx sessions, recording videos, and designing test scenarios for hands-on training.
Update and modify software and documentation per request, as needed. Evaluate and support CNC networking software. Support client websites. Perform an assortment of fix-it projects for clients.
I have 19+ years of customer software support and software development expertise.
Primary author for presentation and poster for the SPIE conference on Photomask Technology 8-12 September 2003, Monterey, CA USA. Title: Defect printability for high-exposure advanced packaging applications
Analyzed customer orders for job setup and e-beam utilization.
BS Business Administration
AS Computer Science
HTML5 & CSS
Programming: C#.net, VB.net, C++, and Adobe LiveCycle forms
Tools: VTK, Microsoft Visual Studio, NSB AppStudio, Microsoft Office